Teacher 感觉 不 舒服 想去 诊所 , clinic , 通常 需要 先 拨 打 这个 电话 , phone , 预约 。 我们 听 听 接待员 , receptionist , 怎么 开口 。
Feeling unwell and wanting to go to a clinic usually requires calling this phone number first to make an appointment. Let's hear how the receptionist starts the conversation. NativeSpeaker Good morning , City Health Clinic . This is Sarah speaking . Before we go any further , is this a life - threatening emergency , or are you calling to make an appointment for a routine visit to see a doctor ?
早上好,城市健康诊所。我是莎拉。在我们继续之前,请问这是生命危险的紧急情况,还是您要预约常规门诊见医生? Teacher 明确 只是 常规 预约 , make an appointment 。 对方 可能 会 让 你 稍等 , hold , 去 查看 医生 的 日历 , calendar , 寻找 空 档 , opening 。
Clarify it's just a routine make an appointment. The other person might ask you to hold while they check the doctor's calendar for an opening. NativeSpeaker I just need a routine check - up , it is not an emergency . No problem at all . Please hold for one moment while I pull up the doctor's calendar on my screen . I am checking to see if we have any opening available for you later this week .
我只需要常规检查,不是紧急情况。没问题。请稍等,我正在屏幕上调出医生的日历。我看看这周晚些时候我们是否有空档。 Teacher 确认 时间 段 , time slot , 非常 关键 。 如果 那个 时间 不 合适 , 你 可以 要求 改期 , reschedule 。
Confirming the time slot is crucial. If that time doesn't work, you can ask to reschedule. NativeSpeaker I see we have a spot this Friday at 2 PM . Does that work for you ? Actually , I have a conflict on Friday . Are you available next Monday instead ? I would prefer a morning time slot so I don't have to miss work . Could you reschedule that for me ?
我看到这周五下午两点有一个位置。您那天方便吗?实际上,我周五有冲突。下周一有空吗?我更想要一个早上的时间段,这样我就不用耽误工作了。你能帮我改期到那时吗? Teacher 确定 好 时间 后 , 接待员 会 核对 病人 , patient , 信息 , 比如 医 保 卡 , health card , 和 出生 日期 , date of birth 。
After fixing the time, the receptionist will check patient info, like the health card and date of birth. NativeSpeaker We do have a 9 : 00 AM opening on Monday . To get you into the system as a patient , I will need your health card number and your date of birth . Also , could you slowly spell your last name for me to ensure our records are accurate ?
我们周一早上九点确实有一个空档。为了将您作为病人录入系统,我需要您的医保卡号和出生日期。另外,能请您慢点拼写您的姓氏吗,以确保我们的记录准确? Teacher 拼写 , spell , 名字 要 准确 。 最后 记得 询问 是否 需要 提前 到达 , arrive early , 并 要 一个 确认 , confirmation 。
Spell your name accurately. Finally, remember to ask if you need to arrive early and get a confirmation. NativeSpeaker It is Johnson , J - O - H - N - S - O - N . My date of birth is May 5th , 1992 . I will have my health card ready . Do I need a confirmation code , and do you recommend that I arrive early to handle any paperwork ?
姓是约翰逊,J-O-H-N-S-O-N。我的出生日期是1992年5月5日。我会准备好医保卡。我需要确认码吗?另外你建议我提前到达办理手续吗? Teacher 最后 提醒 , 如果 不去 一定 要 提前 取消 , cancel , 否则 只能 在 语音 信箱 , voicemail , 留言 处理 了 。
A final reminder: if you can't go, you must cancel in advance, otherwise you might have to leave a message on the voicemail. NativeSpeaker You are all set for Monday at 9 : 00 AM . Please arrive early , about fifteen minutes before your time , to fill out the forms . If you need to cancel or change this , please call us 24 hours ahead , or you can leave a message on our voicemail if we are busy .
您已经定好周一早上九点了。请提前大约十五分钟到达填写表格。如果您需要取消或更改,请提前24小时致电我们,或者如果我们太忙没接电话,您可以在语音信箱留言。